Support

Email support@graduspractice.com. It helps to include your iPhone or iPad model, iOS version, the Gradus version (Progress → Settings → Version) and what you were doing when the problem happened.

Recording doesn't work

In the iOS Settings app, open Gradus and turn on Microphone. If a call or another app interrupts a recording, Gradus saves what was recorded up to that point to the session.

iCloud sync

Sign in to iCloud on the device, then check the status in Progress → Settings → iCloud. Recordings and a session in progress are not synced. If Settings says "Different iCloud Account", Gradus has paused sync because another account signed in; tap Sync With This iCloud Account only if the data on this device belongs to that account.

A session kept running by mistake

Use Correct Session Time when you finish the session, or later from that session in your history.

Stop practicing a piece for a while

Open the piece in Repertoire and tap Pause Piece. It stays in your library with all its history but leaves your practice plans until you resume it.

Export or delete your data

Progress → Settings has Export Practice Data (CSV) and Clear Practice History. Individual items can be deleted where they appear. See the privacy policy for more.

Lesson note scanning

Turn on Camera for Gradus in the iOS Settings app. Check and edit the recognized text before saving it to the lesson.